If you’ve received confirmation that your ship/item was sent but you don’t see the gifting email, it’s usually due to email delivery delays or spam filtering.
What to Check First
1) Wait a Few Minutes
In most cases, the gifting email appears in your inbox shortly after you receive the “sent” message. Occasionally, there may be server-side delays that slow delivery.
2) Check Your Spam/Junk Folder
Many email providers flag RSI gifting emails as spam, so be sure to check:
- Spam / Junk
- Promotions / Updates tabs (if your provider uses them)
If You Still Don’t Receive the Email
In rare cases, an email provider may block the RSI gifting email entirely due to a global spam filter, meaning the email never reaches your mailbox (including spam).
What to Do If It’s Blocked
If you still can’t find the email, send us a short message and we will provide the gifting link using an alternative method, such as:
- Sending the link to a different email address, or
- Sending the link via eBay messages (if applicable)
This approach consistently resolves the issue.
Notes / Tips
Most missing gifting emails are caused by delays or spam filtering. Check spam/junk first, and if it’s still not there, contact us so we can resend the gifting link through an alternate delivery method.