Billing/Order Queries (8)

Check out frequently asked questions or troubleshooting guides for billing or order queries.

My item has not yet been fulfilled/delivered to my Star Citizen account

Modified on Wed, 1 May, 2024 at 11:46 AM
I've received a message that my ship was sent but I do not see anything in my mailbox

Modified on Thu, 2 May, 2024 at 11:04 AM
In the gifting email it says it is a different ship than the one I bought, why?

Modified on Tue, 11 Mar, 2025 at 7:15 AM
I got an error message when I clicked the gifting link, what happened?

Modified on Thu, 2 May, 2024 at 11:07 AM
Why do I see a different ship in my hangar than the one I bought?

Modified on Thu, 2 May, 2024 at 11:08 AM
I have successfully received my ship or vehicle and I can see it in game, but I can't find it in my online hangar

Modified on Thu, 2 May, 2024 at 11:09 AM
I have successfully received my ship and I can see it in my hangar, but I can't find it in-game or I have a completely different ship in the game?

Modified on Thu, 2 May, 2024 at 11:10 AM
Item Not Received / Wrong Item Received

Modified on Sat, 27 Dec, 2025 at 5:59 AM