I've received a message that my ship was sent but I do not see anything in my mailbox

Generally, the ship / item will be in your mailbox within a very short time after you get the message. However there seems to be delays on the server side occasionally. Many mail providers see the RSI “gifting mail” as SPAM so please also have a look at the SPAM folder. In the rarest of cases, the mail provider blocks the RSI mail through its global SPAM filter. If this happens, please send a short message, then we will send the "gifting link" either to an alternative email or via ebay message - it always works.